This notice explains how AWMB Ltd. collects and uses personal data for AI Receptionist. It is written for business clients, their staff, and people who submit inquiries through a client form.
Contact for privacy requests: hello@awmbltd.com.
Data We Collect
- Business contact details submitted during checkout, onboarding, setup, support, or cancellation.
- Customer lead details submitted through a client form, including name, email, phone, service interest, message, and preferred time.
- Operational records such as email delivery status, lead status, event logs, timestamps, and setup review notes.
- Payment records handled by Stripe or another payment provider. AWMB does not store full card numbers.
How We Use Data
- Provide, operate, secure, and improve AI Receptionist.
- Create client-specific forms, AI reply boundaries, owner notifications, and lead dashboards.
- Send transactional emails to customers, client owners, and AWMB reviewers.
- Handle billing, support, cancellation, legal obligations, abuse prevention, and service monitoring.
Depending on the context, the legal basis may include contract performance, legitimate interests, consent, and compliance with legal obligations.
Service Providers
AI Receptionist may use hosting, database, email, AI model, analytics, payment, and monitoring providers. These providers process data only as needed to deliver the service. For EU/UK personal data, AWMB should maintain appropriate processor terms and transfer safeguards with relevant vendors.
Retention
Client setup records and lead records are kept while the service is active and for a reasonable period afterward for support, audit, tax, dispute, security, and legal reasons. Data that is no longer needed should be deleted or anonymized according to the active retention schedule.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal data. See the Data Rights page for the request process.